FAQs

If you have a question that's not answered here, drop us an email or ring us on (03) 9510 2843 during business hours and we will do our best to answer you promptly. 

How much does postage cost?
Postage to all states in Australia is only $10; no matter how many pairs you get! We ship all our orders through Australia Post. Express post will cost extra, please ring or email us for details. For more detailed information on postage, please visit our Postage web page.


Do you ship overseas?
Yes! International postage is available but the fee will vary from country to country. We charge $40 as a base fee. However please note that this is an estimate and the exact amount may be more or less. Please note there may be customs import tax duties beyond the control of Rosenberg's and we are not responsible for them.


How long will my order take to arrive?
Where stock is immediately available all orders placed before 2pm (AEST) Monday to Friday, will be dispatched on the same day. Orders placed after this time will be dispatched the following working day. A shipping confirmation email will be sent to you as soon as your order leaves our premises. We send all packages through Australia Post and once the package leaves our premise we have no control over it.
 

What happens if the shoes I order are out of stock?
If, for some reason, items in your order are out of stock, we will contact you immediately to organise a replacement, no payment will have been taken at this point and any part order will not be sent out for delivery unless requested by you. Rosenberg's do not take any payment until your shoes have been picked for your entire order.
 

I bought some shoes, but they don't fit or I don't like them, can I return them?
Absolutely. If the shoe doesn't fit, you don't like it or is in any way faulty just send it back to us along with the Returns Form along with your original receipt. Please make sure you fill out all the information. Please note that shoes must be returned within 2 weeks of receiving them. We are currently not refunding shoes purchased on clearance. Please choose carefully. Shoes that are returned outside of 2 weeks may only be eligible for a credit note. When we receive the shoes, we will call you for your credit card details so we refund you and you don't have to send your credit card details in the mail or over email. 


I just placed an order, but I want to add to it, can I do that?
Generally, yes! If you can contact us during the same business day, we can usually sort something out and combine postage. 


I put an item in my cart, but now it's gone! 
Our online store doesn't allow customers to place items on hold. We can't guarantee an item belongs to you until payment has been processed.