FAQs

 

How much does postage cost?

Postage to all states in Australia is only $10; no matter how many pairs you get! From time to time, we run FREE SHIPPING promotions for a limited period. These only apply to packages sent Australia-wide only and do not include Express Post or international shipping. For more detailed information on postage, please visit our Postage web page.

 

Do you ship overseas?

Yes! International postage is available but the fee will vary from country to country. Please email info@rosenbergshoes.com before your purchase is made to find out the shipping fee to your international destination. There is a base charge of $40, however please note that this is an estimate and the exact amount may be more or less. Please note there may be customs import tax duties beyond the control of Rosenberg's and we are not responsible for them.

 

How long will my order take to arrive?

Where stock is immediately available all orders placed before 2pm (AEST) Monday to Friday, will be dispatched on the same day. Orders placed after this time will be dispatched the following working day. A shipping confirmation email will be sent to you as soon as your order leaves our premises.
 

What happens if the shoes I order are out of stock?

If, for some reason, items in your order are out of stock, we will contact you immediately to organise a replacement, no payment will have been taken at this point and any part order will not be sent out for delivery unless requested by you. Rosenberg's do not take any payment until your shoes have been picked for your entire order.
 

Can I return shoes that I don’t like or don’t fit me?

Absolutely. If the shoe doesn't fit, you don't like it or is in any way faulty just send it back to us along with the Returns Form along with your original receipt. Please make sure you fill out all the information. Please note that shoes must be returned within 2 weeks of receiving them. Shoes that are returned outside of 2 weeks may only be eligible for a credit note. When we receive the shoes, we will call you for your credit card details so we refund you and you don't have to send your credit card details in the mail or over email. If you don't hear from us within a week of sending your shoes back, please call us to follow up, on (03) 9510-2843. For more information please visit our Returns Policy page.