COVID-19 Updates

UPDATE 20/05/2020: REOPENING

 

We're excited to announce our Chapel St store will be reopening on MONDAY 25TH MAY.

We will be open 10am-5pm, Monday to Saturday.

We have made some changes to protect our staff and you when you come in. We ask for your patience and understanding as we navigate this new environment.

  • Shorter Hours: 10am - 5pm. Monday to Saturday. We know sometimes decisions can be hard, but please be courteous to our staff and other customers by making your shop as speedy as possible.
  • Two People Only: Our shop floor is small, so please don’t bring extra people with you. There may also be waiting times to enter the store, so please be patient with us.
  • No contact: Try-on socks must be worn at all times. Customers must remove and fit their own shoes. Hand sanitiser will be provided at the entrance.
  • Bring a list: All our current season stock and sizes are on our website. Please have a look before coming in to get an idea of what you might like to try on.

We look forward to seeing you all soon!

 

UPDATE 16/04/2020 - Postage delays:

Australia Post regrets to inform customers that due to reductions in air freight capacity, there will be delays in parcels deliveries, particularly to regional and rural communities.

Australia Post is exploring all available transport alternatives and options and working with the Australian Government, to minimise resulting impacts for customers.

At Rosenbergs, we will continue to process orders as per usual and all orders are tracked. If you need to view your tracking details, please login to your account and view order details.

If you have any concerns, please contact the store directly via email or phone during business hours.


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To our amazing customers,

 

Our Chapel St store will be closing to the public in order to help stop the spread of coronavirus, and protect our staff and their families.

 

Our online store will continue, and orders will be sent out until we are otherwise advised by the government. Orders are sent via Australia Post and are subject to their delivery times.

 

Please follow us on Instagram, Facebook or Twitter for the most up to date information.

 

If you are having trouble with the online service, have queries about stock, sizing, fit or comfort, you can send us an email at info@rosenbergshoes.com and we will respond as soon as we can.

 

We wish you all stay healthy and safe! Thank you for shopping with us and supporting our business, and we'll see you on the other side. 

 

- Rosenbergs Team

 

Updated: 16/04/2020