Postage to all states in Australia is $10; no matter how many pairs you get! FREE SHIPPING promotions apply to packages sent Australia-wide only and does not include Express Post or International shipping.
- Australian orders will be delivered in approximately 3-7 working days. Shipping times will vary for international orders.
- To guarantee safe delivery of your items, we recommend your parcel be sent to your place of business as items are typically delivered between 9am - 5pm.
- Please ensure you provide your correct and complete address, including a company name where necessary, and a contact telephone number.
- We use Australia Post for all Australian and International deliveries. Please see www.auspost.com.au for more information.
Where stock is immediately available all orders placed before 2pm (AEST) Monday to Friday, will be dispatched on the same day. Orders placed after this time will be dispatched the following working day. A shipping confirmation email will be sent to you as soon as your order leaves our premises.
Unless you have specified otherwise, you will be asked for a signature on delivery and if nobody is available to sign for delivery, your parcel will be left with your local post office where you can pick it up. This is a security measure to ensure that you receive your parcel in good order. If you choose to specify that you would like to waive this security measure and would prefer to have your parcel left on the premises, neither Rosenberg’s or Australia Post will be liable should that parcel go missing after it has been delivered.
If, for some reason, items in your order are out of stock, we will contact you immediately to organise a replacement, no payment will have been taken at this point and any part order will not be sent out for delivery unless requested by you. Rosenberg's do not take any payment until your shoes have been picked for your entire order.
When there is a delay in receiving your package, it is often due to mail service delay, which is beyond our control. Please contact www.auspost.com.au and quote the tracking number provided in your shipping confirmation email for more information.
International postage is available but the fee will vary from country to country. Please email firstname.lastname@example.org before your purchase is made to find out the shipping fee to your international destination. There is a base charge of $80, however please note that this is an estimate and the exact amount may be more or less. Please note there may be customs import tax duties beyond the control of Rosenberg's and we are not responsible for them.
Packages sent internationally may be inspected by customs, resulting in delivery delays. Rosenberg Shoes is not liable for any import taxes or charges that may be applied by your country.
For more information, please visit our Frequently Asked Questions (FAQs) page.